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Privacy Policy

Our privacy policy is designed to ensure that any personal information you provide while creating a trading account or engaging in ongoing trading activities is used only for its intended purpose. We make every effort to protect your private information from being disclosed to any unauthorized parties. To ensure security, we utilize the latest SSL encryption technology and collaborate exclusively with service providers who uphold our privacy policy and maintain a high level of reliability. The information you provide will only be used in ways you’ve explicitly consented to, both by us directly and by any third parties involved in providing services such as money transfer services.

Collection of Personal Information
To provide online brokerage and trading services, we need to collect certain personal information. This occurs at various stages, such as when creating a live or demo trading account. The information collected includes your full name, date of birth, residence details (including full address), and email address. For live trading accounts, we also require bank account and credit card details. Personal data is also collected whenever a deposit or withdrawal is made to or from your trading account.

Types of Personal Information Collected
The personal information we collect includes only what is necessary to deliver our services. This may include:

  • Full name, address, date of birth, occupation, ID number/passport number
  • Details of previous business experience
  • Proof of residence (e.g., utility bills or municipal tax receipts)
  • Financial information, such as income and assets
  • Proof of banking details (e.g., bank statements)
  • Any additional information needed for legal verification, at our sole discretion.

How Personal Information is Used
We use the personal information we collect to ensure legal compliance and to process requests made by traders. This information is essential for executing transactions such as buy/sell orders, deposits, and withdrawals. Some of the data allows us to assess a trader’s financial situation to offer appropriate services and products.

We use personal information to:

  • Verify the details provided by a user
  • Create and manage trading accounts (both live and demo)
  • Communicate with users, including by email
  • Analyze trading activity to make tailored offers
  • Provide users with top-tier trading services, including personal advice

Confidentiality Guarantee
We guarantee that personal information provided by users, whether during account creation or account usage, will not be shared with any third parties unless the user explicitly consents to such sharing.

Methods of Collecting Personal Information
Personal data is collected in various ways:

  • Through secure online forms
  • By uploading files to our database (such as scanned documents)
  • Via automated processes (e.g., IP address, operating system, browser type)
  • Through cookies, if your browser settings allow it
  • Via email and attachments
  • Information provided by phone or during online chats with our customer service team.

Sharing Personal Information with Third Parties
As mentioned in our confidentiality guarantee, we will not share personal information without the user’s consent. If third parties are involved, such as money transfer services, banks, or other financial institutions, users will be fully informed, and the third party’s identity will be disclosed. Information sharing with third parties occurs only when users proceed with the action requiring it. In rare cases, we may be legally obligated to share information with authorities to combat fraud and money laundering. In these cases, compensation may be provided for shared information.

Securing Personal Information
We take every precaution to ensure the security of your personal information, including:

  • The use of advanced encryption and access control technologies, such as SSL encryption and firewalls
  • Restricting access to databases to authorized personnel only
  • Requiring correct usernames and passwords for accessing trading accounts
  • Not storing credit card details or processing money transfers (credit card transactions are managed directly by credit card companies)

If you have any questions or concerns, you can contact our 24/7 customer service team through live chat, email, or phone.