Refund Policy
Refunds will be issued in the same currency and to the same account and/or credit card from which the original deposit was made. The Company reserves the right to cancel the refund request within 5 working days if the Client fails to provide the necessary bank details for a bank transfer refund. The required details must be provided in the form of an official document bearing the Customer’s bank’s stamp and logo. This document must include: IBAN/account number, SWIFT/BIC, routing number (if applicable), Customer name, bank name, and bank address.
The Company may charge a commission on deposits to the trading account and refunds to the client, which will cover the cost of electronic transfers. Depending on the payment method, the fee for each bank transfer will range from 25 to 50 euros. These fees will be deducted from the bank transfer.
Refund requests must be submitted through the Company’s website. The Company is not obligated to process refund requests made by any other means.
Upon receiving a refund request, the Company will transfer the requested amount (minus any applicable transfer costs) within seven (7) working days after confirming that the Client meets the Margin requirements, as defined by the Company.
The Company reserves the right to cancel a Customer’s refund request if, in the Company’s discretion:
a) The remaining balance, after repayment, is insufficient to cover the transactions on the trading account; b) The customer has not been verified by the Company. The customer must provide a full set of KYC documents, including an identity card, proof of address, and proof of payment (a front copy of the credit card showing only the last 4 digits, the expiry date, and the cardholder’s name, and a back copy of the card showing the last 4 digits and the signature); c) The customer has failed to provide the Company with written and signed deposit statements for each deposit transaction, or a bonus plan/agreement (if a bonus was provided); d) The customer must submit the signed documents within 5 working days, or the refund request may be canceled by the Company.
In exceptional cases, the Company may issue refunds to the card from which the funds were originally deposited:
a) If the Customer has not been verified within 14 working days after the card transaction; b) If the Company identifies that the transaction was carried out by a third party; c) If the Company determines that the Customer has violated the Accepted Customer Agreement.
The Company does not charge any commission on card refunds.